GIFT CARD FAQ
Q. How can I purchase a gift card?
You can purchase a gift card directly from our website by visiting the Gift Card section. Choose the desired amount, add it to your cart, and complete the checkout using any available payment method. Once the order is confirmed, the gift card details will be shared digitally.
Q. Where will I receive my gift card after purchase?
After successful payment, the gift card will be sent to your registered email address. Please ensure that you enter the correct email ID at the time of purchase.
Q. How do I redeem a gift card on the website?
To redeem a gift card, add your preferred products to the cart and proceed to checkout. Enter the gift card code in the designated field, and the applicable amount will be deducted from your order total.
Q. Can a gift card be used more than once?
Yes, a gift card can be used multiple times until the entire balance is utilized.
Q. What happens if my order value is lower than the gift card balance?
If your order value is less than the gift card balance, the remaining amount will stay in your wallet and can be used for future purchases.
Q. Can I combine a gift card with other payment methods?
Yes, you can use a gift card partially and pay the remaining amount using UPI, debit card, credit card, net banking, or other available payment options.
Q. Is there any expiry date on gift cards?
No, our gift cards do not have an expiry date and can be used at any time.
Q. Are gift cards transferable?
Gift cards are non-transferable and can only be used by the account in which they are redeemed.
Q. Can I cancel or return a gift card after purchase?
Gift cards once purchased cannot be cancelled, returned, or refunded.
Q. Can I reload or top-up an existing gift card?
Currently, gift cards cannot be reloaded or topped up. You can purchase a new gift card if required.
SALE TERMS & CONDITIONS
Q. What does sale mean on your website?
A sale refers to a limited-time offer where selected products are available at discounted prices.
Q. Are all products included in the sale?
No, only selected products and categories are included in sales.
Q. Can sale items be returned?
Sale items are eligible for exchange only. Returns are accepted only in cases of damaged or incorrect products.
Q. Are sale items eligible for refunds?
Refunds are generally not applicable on sale items unless the product received is defective or incorrect.
Q. Can discount coupons be used during sales?
Discount coupons cannot be combined with ongoing sale offers unless clearly mentioned.
Q. Can sale prices change during the sale period?
Yes, sale prices may change without prior notice depending on stock availability and promotional strategy.
MISCELLANEOUS
Q. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on selected pin codes.
Q. Is there any additional charge for COD?
COD charges, if applicable, will be clearly mentioned at checkout.
Q. Are product colors shown on the website accurate?
We make every effort to display accurate colors, but minor variations may occur due to screen resolution and lighting.
Q. Are the products shown exactly the same as delivered?
The product delivered will match the description and images provided on the website.
EXCLUSIVE MEMBERSHIP
Q. What is Exclusive Membership?
Exclusive Membership provides registered users with early access to sales, special discounts, and member-only offers.
Q. Is there a fee to join the membership?
No, the membership is free for all registered users.
Q. How do I become an exclusive member?
You automatically become a member when you create an account on our website.
Q. Can I unsubscribe from membership benefits?
You may opt out of promotional communications at any time from your account settings.
RETURNS, EXCHANGE & REFUND
Q. What is your return policy?
Returns are accepted within 7 days of delivery, provided the product is unused, unwashed, and has original tags intact.
Q. How do I request a return?
Go to My Orders, select the product, and submit a return request.
Q. How long does the refund process take?
Refunds are processed within 5–7 business days after the returned product passes quality checks.
Q. Where will my refund be credited?
Refunds are credited to the original payment method or wallet, depending on the mode of payment.
Q. Can I exchange a product?
Yes, exchanges are available subject to stock availability.
SHIPPING & TRACKING
Q. How long does delivery take?
Orders are usually delivered within 4–7 business days.
Q. Do you ship across India?
Yes, we deliver to most locations across India.
Q. How can I track my order?
Once shipped, you will receive a tracking link via email or SMS.
Q. What if my order is delayed?
In rare cases of delay, our support team will keep you informed.
ORDERS & PAYMENT
Q. What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and COD.
Q. Is online payment secure?
Yes, all online transactions are processed through secure and encrypted payment gateways.
Q. Can I cancel my order?
Orders can be cancelled before they are shipped.
Q. What if I enter the wrong address?
Please contact customer support immediately to update address details.
Note: Policies may change from time to time without prior notice.